FAQ
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[SKIN]
Why men need unique skin care products?
[PRINCIPLES]
Have any of the products offered by
element5.co.uk been tested on animal?
Does element5.co.uk use environmentally friendly packaging?
[CUSTOMER SERVICES]
How secure are my details when paying on element5.co.uk?
How do I know which products are best for me? Visit our Features section were we have put together a series of guides to help you understand your skin and hair type. Once you know or if you already know your skin type you can simply "Shop by Skin Type". We have also developed a search tool, see our Product Finder. You can also email us your requirements and questions at AskTheExpert, and our team will be in touch within 24 hours of receiving your request.
Why choose natural grooming/skincare? What are the benefits of Natural skincare? Many leading grooming and skincare products contain toxic chemicals and when used daily over a long period of time, rather then improving the skin's appearance, they can have adverse effects such as drying out the skin, increasing skin problems, allergies and not to mention health risks. There is research to suggest that toxic chemicals in products can build up within the body causing future health risks. By using natural skin care products you will insure your skin does not come into contact with toxic chemicals and considerably minimise the amount of preservatives you put on your skin.
If you want to inform yourself on the toxic chemicals found in many leading grooming products check out our Chemical to Avoid page. Natural skin care products largely comprise of ingredients that are naturally derived from plant extracts. These natural ingredients are specifically used to help the skin maintain a healthy and youthful appearance. To find out what benefits natural ingredients provide see our Ingredients Glossary list.
Why men need unique skincare products?
Men's skin is different from women's skin. The top layer on a man's skin is almost 20% thicker than a woman's. It also has larger pores, higher blood supply and higher number of active oil- producing glands. This results in men's skin being oiler and more prone to sweating. Because of this, men's pores are more prone to clogging, causing blackheads and spots. As a result, men's skin requires stronger cleansers and lighter moisturisers than what women use. Because men shave, their skin is also more prone to irritation and ingrown hairs. It is also prone to sun damage as result of shaving remove the top layer of the skin. To tackle these problems, specialist men's products are required, such as balms, scrubs and SPF moisturisers.
It's not all bad news: men's skin is naturally firmer then women's skin, as it is rich in collagen and elastin levels, making men's skin less prone to ageing. However success in having good skin also lies in how well one takes care of their skin!
What's wrong with using just soap to clean my skin?
Regular soap is often made with strong artificial fragrance and harsh degreasing agents. The skin on the face is very sensitive and will easily be irritated and dry out by coming into contact with harsh ingredients present in regular soaps. Cleansers are designed to work with the skin natural ph balance and do not contain harsh chemicals that will irritate the skin. 
What is the best way to clean my skin?
My skin often gets irritated easily and can go red and blotchy?
If you suffer from the above symptoms you probably have sensitive skin. Sensitive skin will often react to grooming products which contain harsh chemicals. Our ranges of natural products don't contain any harsh chemical and should not cause any allergic reaction. Sensitive skin types should also use very gentle cleansers and exfoliators developed for sensitive skin. Sun can burn and irritate the skin easily. Fair sensitive skin type should also use SPF moisturiser or sun cream to protect the skin from the sun.
My skin often looks shiny and feels oily?
My skin often feels dry and tight, what can I do about it?
How can I revitalise dull and tired-looking skin?
Stress endured by working long hours, exercising, and living in a polluted environment can all take a toll on our skin. When we are tired and stressed, the skin looses moisture and our body produces excess free radicals, which are chemicals that damage cells. To fight these free radicals it is important to have a healthy diet and rest when we can. The skin can also be helped by using anti-ageing skin care products and serums, which contain nutrients to help bring the skin back to life and maintain its healthy youthful look. It also important to use a moisturiser to help replace the skin's lost moisture.
What can I do to get rid of blackheads?
Blackheads are formed by oil building up and getting clogged in the pores of the skin. Oil build up turns black which is why they look like small black dots. They are often found on the T-zone: nose, chin and forehead but can also appear anywhere. The best way to reduce and prevent from forming is by cleansing twice daily and regularly exfoliating two to three times per week. Face masks can also be effective as they help to unclog pores.
Do I need be using a scrub or exfoliator regularly?
A face scrub and exfoliator are the same thing. They are designed to exfoliate (remove) dead cells from the surface of the skin and unclog pores, stop in-grown hairs and regenerate the skin. Exfoliating allows your skin to 'breathe' and revitalises. It is equally important to do this without using any harsh chemical based products. The exfoliating particles are usually made from the shells of crushed nuts or polythene beads. Exfoliating should only be done two or three times a week, depending on your skin type. Same principles apply for body scrubs (contains large exfoliating particles), which can be used all over the body except for the face and neck.
Have any of the products offered by
element5.co.uk been tested on animals?
NO! None of the products we sell have been tested on animals.
Does element5.co.uk use environmentally friendly packaging?
Yes! Our packaging is made from a minimum of 80% recycled material. Our boxes are 100% recyclable and biodegradable, our loose fills are 100% biodegradable.
Why are some products missing from a brands line-up?
element5.co.uk does all the homework so you don't have to! We carefully select each brand to insure they produce products that satisfy our ingredients criteria. However some brands may have a product in their line-up that does not satisfy our criteria. When this is the case we will not stock the product in question.
How can I order from element5.co.uk?
Select the products you wish to purchase by clicking the "buy know" button, which will take you to your shopping cart. Click "Continue Shopping" if you want to add other products to the cart. If you wish to purchase then click "Proceed to Checkout" and follow the instructions given. If you wish to place an order via post, write down the products you wish to order or print out your cart page and post the information along with a cheque or postal order made payable to element:5 Ecocentric Lifestyle Ltd to the address below. We cannot dispatch your goods until your cheque has cleared. We apologise for any inconvenience this may cause in advance. Orders placed by post will take up to 7-14 working days to process.
Address:
element:5 Ecocentric Lifestyle Ltd
501 International House
223 Regent Street
London W1B 2QD
United Kingdom
How can I pay on element5.co.uk?element5.co.uk accepts Visa, MasterCard, Switch, Maestro and Solo for payments on the website . Payment for orders made via post is either a cheque or a postal order made payable to element:5 Ecocentric Lifestyle Ltd. Payment will be debited at the time of placing the order or within 3 working days of the order being received.
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